At KAILOON WORLD SDN. BHD. 202601025798 (1687894-M), this policy sets out, in procedural order, what information we collect about you, why we collect it, who it may be shared with, how it is protected, and what rights you retain over it.
1. What information we collect
Depending on how you interact with the site, we collect the following categories of information:
Personal details, such as your name, email address, phone number, and shipping or billing address.
Payment details, which are handled by third-party payment gateways rather than processed directly by us.
Order details, including the products purchased, order history, and any preferences you have shown as a customer.
Website usage data, including your IP address, browser type, device information, the pages you visit, and cookies.
2. Why we use it
Each category above supports one or more of the following purposes:
Fulfilment of the orders you place.
Communication about your purchase, support requests, or promotions.
Optimisation of the website and the overall customer experience.
Security, so that fraud can be prevented and the site kept safe for its users.
Compliance with the legal and regulatory obligations that apply to us.
3. Who it may be shared with
We do not sell or rent your personal information under any circumstance, although it may still pass through the following channels where necessary to run the business:
Operational partners who help us run the website, such as hosting providers, payment processors, and shipping partners, each contractually bound to protect your data to our standard.
Legal authorities, where disclosure is required by law enforcement or a regulator.
4. How it is protected
We apply industry-standard safeguards, including SSL encryption, secure servers, and ongoing monitoring, while acknowledging that no method of transmission over the internet can be guaranteed to be 100% secure.
5. How cookies are used
Cookies and comparable technologies help us understand site performance and personalise what you see; your browser lets you limit or disable them, though doing so may reduce some site functionality.
6. What rights you retain
Access and correction of the personal information we hold about you.
Deletion of your data, subject to any legal or administrative requirement that overrides the request.
Opting out of marketing communications at any time.