At KAILOON WORLD SDN. BHD. 202601025798 (1687894-M), cancellation is available under a clear timeframe, and this page sets out exactly when it applies, how to request it, and how long a refund then takes.
1. When you can cancel
Within 24 hours of purchase, an order can be cancelled for a full refund.
After 24 hours, cancellation may no longer be possible once the order has already been processed or shipped.
2. How to request a cancellation
Where an order still falls within the eligible window, the request follows two steps:
Contact our customer service team with the order’s order number.
Wait for verification, since our support team checks the order’s current status before confirming whether cancellation is possible.
3. How a refund is then processed
Once approved, the refund is returned to the original payment method used for the purchase.
Timeline: the funds are reflected in the account within 7–14 business days.
For anything not covered above, reach us through any of the channels below:
📧 Email: kailoon-world@outlook.com
🏢 Address: 10, JALAN ASAS MURNI KAWASAN PERNIAGAAN ASAS MURNI 14100 BUKIT MERTAJAM PULAU PINANG
🌐 Website: https://kailoon-world.com/contact-us/